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Speaker: Dennis W. Koerner, Ph.D. | President and CEO, ITN. LLC

Artificial Intelligence (AI) is here and dramatically changing our world. But how will AI change the world of Human Resource Management? In this presentation, you will see real-life examples of how AI is being applied to develop and manage different types of workforces. Examples and corresponding data related to workforce groups are provided, including Custodial Services, Call Centers, Auto Sales, and Manufacturing. The power of the data and results presented are dramatic as compared to standard practices. AI changes who gets hired, why they get hired and how they are managed. Come away with a clear understanding of how to use this new, emerging data tool to reduce workforce turnover and improve productivity in your organization.

In this session you will:

  • Learn how to develop and use aggregated workforce performance metrics
  • Understand how workforce attributes are closely related to performance and financial results
  • Use workforce insights (models) to develop an unbiased, data augmented approach to hiring. As a result, make better hiring decisions and reduce turnover
  • Discover how workforce insights define the key principles essential for maximizing employee engagement and performance

SHRM BoCK Competencies: Business Acumen, Critical Evaluation, HR Expertise