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Speaker: Robert Grashuis | CIO, OneSpring

As a Human Resources professional, your expertise and participation in IT projects is vital in helping your organization improve its client-facing products and services.  Whether you’re providing feedback on new capabilities or simply looking to enhance existing services, your input and perspective is critical to ensure that technology helps rather than impede delivering value for your clients.  Most of us are familiar with the process of planning and structuring IT projects around technology systems and data flows.  This typical approach puts the emphasis on technology at the forefront of planning and implementing new capabilities.  However, many of us have also experienced the frustration and sometimes failure at delivering IT solutions that don’t actually work or provide real value for our customers.  What if the project put people first, instead of technology?  What if the planning of new capabilities and services started with learning about your customer’s needs and how they prefer to work, instead of forcing them to “fit” into the technology that is provided?

In this presentation, you will learn about Human-Centered Design and how it can help drive a successful “people-first” IT project.  We will review a powerful and effective method, called Customer Journey Mapping, to identify and prioritize capabilities for any HR IT project.  Finally, we will walk through the key steps to performing an HR Technology Road Mapping project.  These tools and techniques will help your HR organization create more meaningful and effective IT projects that provide value to better meet the needs and goals of your customers.

Learning Objectives:

  1. Learn what Human-Centered Design is and how can it benefit HR
  2. Learn how Customer Journey Mapping helps HR prioritize their IT projects
  3. Learn what the key steps are to performing an HR Technology Road Mapping project

SHRM BoCK Competencies:

  1. Business Acumen
  2. Consultation
  3. Critical Evaluation