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Speaker:  Monica Wofford, MBA, CSP | CEO & President, Contagious Companies, Inc.

Difficult people can exist at all levels and dealing with them takes time and effort. Wouldn’t it be easier if you could just make them disappear? But what if that difficult person is your boss? Senior leaders and bosses are people, too, but if you are one, or have one, the way to approach conflict and deal with their difficulty is different than you’d handle a typical HR and employee problem.

Make Difficult People Disappear™ is a powerful session that will provide you with advanced level communication and emotional intelligence strategies appropriate for use with difficult people at the highest levels. While humorous and engaging, this session will also be action packed and provide readily applicable take-aways to elevate your own use of emotional intelligence principles, conflict management strategies, negotiation tactics, and communication methods that will make the difficult behavior of others appear to magically ….DISappear!

Participants of this course will develop a plan for superior communication and conflict management skills that will result in greater rapport and respect, leading to more frequently productive conversations and acquisition of expected results.

Learning Objectives:

  1. To develop and retain a unique awareness of how emotional intelligence impacts the workplace and your communication with those in your workplace.
  2. To practice immediately applicable methods for improving your daily interactions and relationship building with other leaders and team members, as well as those you lead.
  3. To understand your role in a difficult relationship and find the humor in how we unknowingly help others BE difficult or SEE us as difficult
  4. To determine three scenarios in which the course skills can be applied and practice their solutions in session

SHRM BoCK Competencies:

  1. Communication
  2. Relationship Management