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Speaker: Karen Eber | Global Leadership and Talent Development Executive, GE

We often think of culture as the “soft,” optional parts of work that don’t require priority or focus. Culture isn’t about wearing jeans on Friday or bringing in ice cream trucks to give away free ice cream. Culture creates the daily environment impacting how work gets done. It influences whether employees share concerns, discuss and reflect upon mistakes, build trust, or are empowered. If you are facing quality issues, missing revenue targets or receiving customer complaints, take a hard look at your culture. There are likely challenges with employees not raising issues due to fear of retaliation or blame, poor communication channels, or a lack of empowered employees. Culture enables the right behaviors to eliminate issues and drive performance. It can also be one of the most difficult things to change.

Learning Objectives:

  1. Define culture and describe how it impacts performance
  2. Explore complexities in shaping culture
  3. Understand the critical success factors to shaping culture

SHRM BoCK Competencies

  1. Communication
  2. Consultation
  3. Global and Cultural Effectiveness